Delivery, orders and returns

DELIVERY

When will I receive my order?

I ship worldwide , I work with an on-demand order management company that has facilities in multiple countries to ensure the fastest shipping based on your location.

Normally, it takes 3-7 working days just to produce/manage an order, then shipping takes place. Shipping and delivery times depend on location and below is an estimate:

• USA: 3-4 business days
• Europe: 6-8 working days
• Australia: 2-14 business days
• Japan: 4-8 working days
• International: 10-20 business days

Remember to monitor the status of your order via the link contained in the email received after the order has been shipped. For more up-to-date monitoring I recommend you click on the link (contained at the bottom of the same email) which takes you to the website of the courier in charge of delivery.

If the shipment is international, once it has arrived in your country , for detailed monitoring use the tracking on the website of the post office or courier in your country responsible for delivery.

Since this is a made-to-order production, product management and shipping times are therefore longer than usual. So if you are buying something for a certain occasion, make the purchase well in advance of the date (at least 14 days before).

[Covid-19] When will I receive my order?

 

Handling times [for all products] may be longer than usual and may even increase until the situation returns to normal . There are delays throughout the supply chain, including distributors and couriers. It is difficult to predict delivery times.

Where will my order be shipped from?

I work with an on-demand order management company with warehouses in multiple countries.

Will I have to pay customs duties?

A customs fee may apply on international orders. However, taxes are not under my control and vary for each country, so please consult your local customs office directly to check if they apply duties and taxes.

My order should have arrived, but it's delayed. What should I do?

Before contacting me, please check the following:

• check the shipping confirmation email for any errors in the delivery address;
• inquire at your local post office;
• ask your neighbors if the courier left the package with one of them.

If the address was correct and the courier did not leave the package either at a post office or a neighbor, write to me at info@seradamart.com indicating the order number.

ORDERS

How are the products made?

I work with a print on demand company. They have locations all over the world, so depending on your delivery address, your orders are printed and shipped from the facility that can handle them most efficiently.

How can I track my package?

You will receive a tracking link for your package when your order ships. If you have any questions about this topic or shipping, please email me at info@seradamart.com.

 

I received a faulty/damaged product, what should I do?

I am truly sorry if the product you ordered arrived damaged. To help me resolve the problem quickly, write to me at info@seradamart.com within a few days with photos of the product received, the order number and any other detail that may be useful to me. I will reply to you as soon as possible to find a solution!

RETURNS

Our return policies

Unfortunately I basically don't offer returns or exchanges, but in any case if there is something wrong with your order please let me know by contacting me at info@seradamart.com, we will find a solution.

Do you offer refunds?

I only offer refunds for defective or damaged items. If you have received a defective or damaged product please contact me at info@seradamart.com with photos of the damaged or defective product.

If your order takes longer to arrive at its destination (than the estimated delivery date in the tracking email), and if there are no updates on the package tracking for more than 21 days from that date, then you can contact me for a possible refund or new shipment at my expense.

Can I exchange an item for a different size/color?

At the moment I do not offer this possibility. So I strongly suggest you always check our --> size guide carefully before purchasing the product (the guides are for t-shirts and sweatshirts with and without hoods). It may happen, although rarely, that an item unintentionally has the wrong size compared to the one you ordered. In this case, you can let me know by writing to info@seradamart.com within one week of receiving the order. Please include your order number and photos of the mislabeled item and I will exchange it or issue a refund.

Return policies

Any claims for incorrectly printed/damaged/defective items must be made within 30 days of receiving the product. For packages lost in transit, all claims must be made no later than 30 days after the expected delivery date. Claims deemed to be an error on my part are covered at my expense. If you notice a problem with your products or anything else with your order, please submit a problem report to info@seradamart.com.

Incorrect address - If you provide an address deemed insufficient by the courier, the shipment will be returned to the facility of the printing company I work with.

Unclaimed - Shipments that go unclaimed are returned to the printing/shipping company facility and SERADAM will be responsible for the cost of a reshipment to itself or the end customer (if applicable).

Returned by Customer – Please contact me before opting to return any product. If granted, any product returns and size changes are offered at my expense and discretion. Customers residing in Brazil who regret a purchase must contact Printful Customer Service (printing/shipping company) and express their desire to return the item within 7 consecutive days of receipt, providing a photo of the item. The withdrawal request will be evaluated to verify whether the product has been used or destroyed, even if partial. In these cases, a refund will not be possible.

Notification to EU consumers: Pursuant to Article 16, letters c) and e), of Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal cannot be provided for :

1. the supply of goods tailored to the consumer or clearly personalized;
2. sealed goods that have been opened after delivery and therefore not suitable for return for hygienic or health protection reasons,

therefore Printful reserves the right to refuse returns at its sole discretion.

(This Policy will be governed and interpreted in accordance with the English language available at this link , regardless of the translation made)